The Eight Dimension of Quality

Douglas C. Montgomery in his book, Introducing to Statistical Quality Control, 5th Edition, divide the concept for a company to compete on quality deliberately and strategically to manageable parts called “The Eight Dimension of Quality” by which consumers judge products:

  1. Performance
  2. Realibility
  3. Durability
  4. Serviceability
  5. Aesthetics
  6. Features
  7. Perceived Quality
  8. Conformance to Standards

Source: Value Management Lecture Presentation of Mr.Ir.Hari Supriyanto, MSIE

10 thoughts on “The Eight Dimension of Quality

  1. Pingback: 8 dimensi kualitas « Deteksi

  2. Anang

    nah nah nah.. iki sing tak pelajari neng matematika… quality control.. paling tak senengi… hahahaha.. mangkane aku entuk A.. tapi nek kon baleni maneh paling tola tolo aku…. kekekekekeke…. turu ae biyen neng kelas…. xixixixix

  3. det Post author

    @anang: practice it!

    @risda: makasih udah mampir cha.. 😉

    @gajah: artine kualitas iku ada 6 dimensi.. :p

    @arul: betul rul, itu kualitas global untu product dan services

    @ndop: entuk AB katrolan ta nda? :mrgreen:

  4. iwan

    tak kiro isine materi dimensi kulitas lengkap! jebule ra ana isine……payah????????

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