Douglas C. Montgomery in his book, Introducing to Statistical Quality Control, 5th Edition, divide the concept for a company to compete on quality deliberately and strategically to manageable parts called “The Eight Dimension of Quality” by which consumers judge products:
- Performance
- Realibility
- Durability
- Serviceability
- Aesthetics
- Features
- Perceived Quality
- Conformance to Standards
Source: Value Management Lecture Presentation of Mr.Ir.Hari Supriyanto, MSIE
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nah nah nah.. iki sing tak pelajari neng matematika… quality control.. paling tak senengi… hahahaha.. mangkane aku entuk A.. tapi nek kon baleni maneh paling tola tolo aku…. kekekekekeke…. turu ae biyen neng kelas…. xixixixix
numpang lewat ae,,ga tw mw komen apa,,
anu… artine opo ya?
3. Durex *upz.. kirain :D*
termasuk dalam pengelolaan website yakz? hebat2 thx infona 🙂
aku byen nek gak salah oleh AB nda….
@anang: practice it!
@risda: makasih udah mampir cha.. 😉
@gajah: artine kualitas iku ada 6 dimensi.. :p
@arul: betul rul, itu kualitas global untu product dan services
@ndop: entuk AB katrolan ta nda?
tak kiro isine materi dimensi kulitas lengkap! jebule ra ana isine……payah????????
bedanya reliability sm durability apa?
penjelasan untuk tiap2 dimensi tersebut ada gak ?